Order & Return

How to order
Powder Matter products can be ordered easily and quickly via the SHOP menu option. Each product has an order button to add the product to the shopping cart. You can leave remarks with every product and with the order when checking out. If your shopping cart is complete, click ‘Checkout’ to place an order. Then fill in your details, choose a payment method and follow the steps to pay. Once your order has been confirmed, you will receive a confirmation by e-mail.

Payment methods
The following payment methods are supported:


Credit card payments with 3D safety check: Visa, Mastercard, Maestro

And common payment methods like:

  • Afterpay
  • Bancontact
  • Bankoverboeking
  • Bitcoin
  • Incasso
  • Giropay
  • iDEAL
  • Klarna
  • Przelewy24
  • Sofortbanking

Delivery time
The delivery time is 1 – 5 working days, for most countries. The biggest exception are  Serbia en Bosnia-Hercegovina, which takes two weeks. Once your order has been shipped, you will receive an email with a Track & Trace code, which allows you to track your order.

Shipping costs
For an order for most European countries, the shipment is free. You will not pay any shipping costs! See the table below for our shipping countries in Europe.

How to return
Products can be returned within 14 days after receipt of the package, provided they are unopened. The return costs are on own account. The amount paid by you for the products will be refunded.

Feel free to contact us.

Shipment in Europe

Country Shipping costs
Austria €0,00
Belgium €0,00
Bulgaria €0,00
Croatia €0,00
Czech Republic €0,00
Denmark €0,00
Estonia €0,00
Finland €0,00
France €0,00
Germany €0,00
Hungary €0,00
Ireland €0,00
Italy €0,00
Latvia €0,00
Lithuania €0,00
Luxembourg €0,00
Monaco €0,00
Norway €0,00
Poland €0,00
Portugal €0,00
Romania €0,00
Slovakia €0,00
Slovenia €0,00
Spain €0,00
Sweden €0,00
Switzerland €0,00
The Netherlands €0,00
United Kingdom €0,00